A Message From Your Friends At The Southeast AETC: Our hearts go out to those in our community who were affected by the hurricanes. If you have patients that are having trouble accessing HIV services during this time, we urge you to utilize HRSA’s Find a Ryan White Provider tool to help navigate them to services nearby.

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Understanding the Distinction Between Patients vs Customers in HIV Primary Care Title Slide

Facilitated by

  • Christopher Roby, PhD
    Chief Operating Officer
    Community Health Center Association of Mississippi
  • Kizmet Cleveland, MA, CHW
    Special Population Coordinator
    Community Health Center Association of Mississippi

April 24, 2024

Presentation

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Slides

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  • Understanding why it is important to address customer services
  • How the social drivers of health compounded with patient treatment impact retention in care
  • Understanding the characteristics of services
  • How to navigate between patient’s expectations and patient’s needs

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