Webinar: Light up Patient Experience Quality Improvement Efforts with Mystery Shopping
![20201104 – Light up Patient Experience Quality Improvement Efforts with Mystery Shopping Title Slide](https://www.seaetc.com/wp-content/uploads/2020/11/20201104-Light-up-Patient-Experience-Quality-Improvement-Efforts-with-Mystery-Shopping-Title-Slide.jpg)
Facilitated by
- Debbie Cestaro-Seifer, MS, RN, NC-BC, CTP
University of Florida
Department of Medicine - Cailin Lewis, MPH, CPH
HIV Program Director
WellFlorida Council
November 4, 2020
Objectives
- Briefly discuss the difference between quality improvement and quality assurance.
- Define the terms person-centered care, collaborative care and patient experience.
- Provide examples of how patient experience can positively and negatively impact an individual’s ability to link and engage in HIV care.
- Discuss the successes and limitations of using mystery/secret shopping strategies in conducting HIV quality improvement projects in urban and rural settings.
Presentation
Slides
![20201104 – Light up Patient Experience Quality Improvement Efforts with Mystery Shopping Title Slide](https://www.seaetc.com/wp-content/uploads/2020/11/20201104-Light-up-Patient-Experience-Quality-Improvement-Efforts-with-Mystery-Shopping-Title-Slide.jpg)
Facilitated by
- Debbie Cestaro-Seifer, MS, RN, NC-BC, CTP
University of Florida
Department of Medicine - Cailin Lewis, MPH, CPH
HIV Program Director
WellFlorida Council
November 4, 2020
Objectives
- Briefly discuss the difference between quality improvement and quality assurance.
- Define the terms person-centered care, collaborative care and patient experience.
- Provide examples of how patient experience can positively and negatively impact an individual’s ability to link and engage in HIV care.
- Discuss the successes and limitations of using mystery/secret shopping strategies in conducting HIV quality improvement projects in urban and rural settings.
Presentation
Slides
![20201104 – Light up Patient Experience Quality Improvement Efforts with Mystery Shopping Title Slide](https://www.seaetc.com/wp-content/uploads/2020/11/20201104-Light-up-Patient-Experience-Quality-Improvement-Efforts-with-Mystery-Shopping-Title-Slide.jpg)
Facilitated by
- Debbie Cestaro-Seifer, MS, RN, NC-BC, CTP
University of Florida
Department of Medicine - Cailin Lewis, MPH, CPH
HIV Program Director
WellFlorida Council
November 4, 2020
Objectives
- Briefly discuss the difference between quality improvement and quality assurance.
- Define the terms person-centered care, collaborative care and patient experience.
- Provide examples of how patient experience can positively and negatively impact an individual’s ability to link and engage in HIV care.
- Discuss the successes and limitations of using mystery/secret shopping strategies in conducting HIV quality improvement projects in urban and rural settings.